Now Hiring - Reservations Sales and Services Representative – Language Desk – Hebrew (Chicago or Houston) in Houston, TX

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join a team that cares for our customers and makes a positive impact on their travel experience, every single day.

Key Responsibilities:

• Handle incoming phone calls from the Foreign Language Desk (FLD) that include booking global itineraries and answering inquiries from customers
• Efficiently handle special requests; assist all customers including those with disabilities using United guidelines
• Apply customer service and sales techniques to effectively address customer needs
• Consistently deliver a standard-setting product to our customers
• Maintain statistical excellence in all areas to support productivity goals
• Be accountable for all scheduled telephone time to meet service level goals
• Maintain an ergonomically correct work area
• Starting Hourly Wage $20.01 based on the Passenger Service Agreement Contract.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Must possess a high school diploma/GED or equivalent
• Fluent in Hebrew (written and spoken) (language assessment test will be administered)
• Fluent in English (written and spoken)
• Must be 18 years of age or older
• Must be flexible to work any shift within a 24-hour period including days, nights, weekends, and holidays
• Able to attend a full-time (8 ½ hour) training class within a 24-hour period at our reservations center in North Houston, TX Or Chicago, IL
• Excellent written and verbal communication skills
• Excellent listening skills
• Previous customer service experience required
• Must have experience using computers, including MS Outlook and Office Communicator (Instant Messaging), Skype, Teams
• Must be legally authorized to work in the US for any employer without sponsorship
• Successful completion of interview required to meet job qualifications
• Reliable, punctual attendance is a crucial function of the position
• Must agree to follow all established United policies including those found within the Working Together Guidelines, Reservations Handbook, Drug and Alcohol Policy, and other applicable United policies and rules
• Must be able to pass a 10-year security background check

Preferred Skills

• Previous contact center service experience

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [please apply online] to request accommodation.